NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. NO PROPERTY INFORMATION THIS KEYWORD: OTHR CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN ARE WELCOME WHEN SHARING A ROOM WITH PARENTS. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10PCT COMMISSION PAID ON COMMISSIONABLE RATES. NO COMMISSION PAID ON TRAVEL AGENT CONCESSIONARY RATES. ON SITE- OUTDOOR SWIMMING POOL HEATED INDOOR SWIMMING POOL SOLARIUM TENNIS COURT BILLIARDS BAR SNACK SHOP DAILY ENTERTAINMENT CHILDRENS PLAYGROUND OFF SITE- BEACH SEA HORSEBACK RIDING SHOPS RESTAURANTS BARS THE HOTEL IS LOCATED IN CAN PASTILLA - PLAYA DE PALMA JUST 50 METRES FROM THE BEACH AND 5KMS FROM PMI AIRPORT. NEAR TO THE HOTEL ARE MANY SHOPS RESTAURANTS BARS SUPERMARKETS ETC.... THE CITY CENTRE OF PALMA IS JUST 8KM AWAY. NEARBY CITIES- ARENAL 2KM EAST PALMA DE MALLORCA 8KM EAST MAGALLUF 25KM EAST MANACOR 40KM SOUTHWEST INCA 30KM SOUTH - STANDARD DOUBLE/TWIN - DOUBLE ROOM WITH 2 TWIN BEDS-INCL BFAST AIRCONDITIONING AND SATELLITE TV - NO CHARGE - SINGLE ROOM - SINGLE ROOM WITH AIRCONDITIONING SATELLITE TV - BUFFET BREAKFAST INCL. PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD THIS 3 STAR PROPERTY WAS BUILT IN 1973 AND RENOVATED IN 1995. IT HAS A TOTAL OF 305 ROOMS ALL EQUIPPED WITH AIR CONDITIONING HEATING AND SATELLITE TV. THE FACILITIES ALSO INCLUDE AMPLE GARDEN AREAS HAIRDRESSER OUTDOOR SWIMMING POOL HEATED INDOOR SWIMMING POOL TENNIS COURT AND SOLARIUM. THE HOTEL OFFERS ACTIVITY PROGRAMMES AND DAILY ENTERTAINMENT. FURTHERMORE WE LOVE CHILDREN AND THEY WILL LOVE THE HOTEL HELIOS SWIMMING POOL FOR CHILDREN THE CHILDRENS PLAYGROUND AND MANY KILOMETRES OF SAND WITH THE BEACH AND SEA JUST 50 METRES FROM THE HOTEL. PLAYA DE PALMA AS ITS NAME SUGGESTS IS THE BEACH THAT BELONGS TO THE CAPITAL. PALMA IS ONLY TEN MINUTES AWAY AND IS REACHED BY A MOTORWAY THAT GOES STRAIGHT TO THE TOWN S COMMERCIAL AND HISTORIC CENTRE. BECAUSE OF ITS LOCATION TEMPERATURE AND THE SUN PLAYA DE PALMA IS AN IDEAL PLACE TO VISIT AT ANY TIME OF THE YEAR. DURING THE DAY AS WELL AS STAYING ON THE BEACH AND TERRACES YOU CAN WALK THROUGH THE WEEKLY MARKET TAKE THE TOURIST TRAIN OR SET ASIDE A FEW HOURS FOR CULTURAL ACTIVITIES. AT NIGHT EVERY CHOICE OF ENTERTAINMENT IS CARTERED FOR IN THE MANY DISCOTHEQUES TERRACES AND PUBS. NATURE ALSO HAS ITS PLACE HERE. A GREEN ZONE IN THE HEART OF PLAYA DE PALMA WILL MAKE YOU FEEL CLOSE TO IT. YOU CAN RIDE ON HORSEBACK THROUGH THE SURROUNDING PINE WOODS. SPORTS IS ANOTHER PART OF MANY ACTIVITIES AVAILABLE IN PLAYA DE PALMA. THERE ARE TWO MARINAS. HOWEVER IF YOU PREFER GOLF OR SAILING THERE IS AN 18 HOLE GOLF COURSE 10 MINUTES AWAY FROM PLAYA DE PALMA. ACCEPTABLE CREDIT CARDS GUARANTEE CA EC VI DEPOSIT CA EC VI FORM OF PAYMENT CA EC VI