CHAIN DID NOT DEFINE KEYWORD TRAVEL AGENT FAMILIARIZATION PROGRAM...................SEE BELOW IATAN REGISTRATION INFO................................SEE BELOW TYPES OF IATAN CARDS AVAILABLE.........................SEE BELOW HOW TO APPLY...........................................SEE BELOW **************************************************************** HCC - HOTEL CLEARING CORP * COMMISSIONS...........SEE HODHY/COMM **************************************************************** TRAVEL AGENT FAMILIARIZATION PROGRAM 2003 **************************************************************** HYATT*S TRAVEL AGENT FAMILIARIZATION RATES OFFER THE MOST COMPRHENSIVE DISCOUNTS AVAILABLE IN THE HOTEL INDUSTRY. THE SPECIAL FAM RATE IS PER ROOM/PER NIGHT/SINGLE OR DOUBLE STANDARD ACCOMMODATIONS AND IS AVAILABLE ONLY TP IATA- *INTERNATIONAL AIR TRAFFIC ASSOCIATION* ARC *AIRLINE REPORTING CORPORATION* OR TIDS *TRAVEL INDUSTRY DESIGNATOR SERVICES* AND CLIA APPROVED AGENTS. AGENTS WILL NEED THE FOLLOWING UPON CHECK-IN..... * AN AGENCY BUSINESS CARD -AND- * AN IATAN CARD -OR- AN ASTA CARD -OR- AN ARTA *ASSOCIATION OF RETAIL TRAVEL AGENTS* CARD -OR- AN ACTA *ALLIANCE OF CANADIAN TRAVEL AGENTS* CARD -OR- AN AGENCY PHOTO ID CARD A TIDS CARD FOR FOREIGN AGENTS **NOTE** THE ASTA CARD MUST SAY *ACTIVE MEMBER* SPECIAL RATES ARE NON-COMMISIONABLE AND SUBJECT TO ALL APPLICABLE TAXES AND LOCAL SERVICE CHARGES, THE RATES ARE NOT VALID WITH OTHER DISCOUNTS OR COUPONS. FOR 2004..THE TRAVEL AGENT FAM RATE MAY BE LIMITED TO A MAXIMUM LENGTH OF STAY WITH A MAXIMUM OF 2 DIFFERENT STAYS PER PROPERTY. ROOMS ARE LIMITED AND BASED UPON AVAILABILITY AT TIME OF BOOKING THEREFORE..WE ENCOURAGE YOU TO MAKE RESERVATIONS AS EARLY AS POSSIBLE. TRAVEL AGENTS WILL BE RESTRICTED TO 1 *ONE* ROOM PER AGENT. RESERVATIONS ARE NECESSARY AND *MUST* BE MADE THROUGH - HYATT WORLDWIDE RESERVATIONS TOLL FREE AT 1-800-233-1234 APOLLO/GALILEO SYSTEMS WORLDWIDE RESERVATIONS OFFICES **************************************************************** ******I A T A N * R E G I S T R A T I O N * I N F O************* **IATAN NOW ADMINISTERS TWO DISTINCT ENDORSEMENT PROGRAMS** ****ONE FOR FULL SERVICE AIRLINE APPOINTED TRAVEL AGENCIES ****ONE FOR ALL OTHER CATEGORIES OF TRAVEL AGENCIES... THESE INCLUDE*BUT ARE NOT LIMITED TO* ****CRUISE AGENCIES****TOURS OPERATORS ****MEETING PLANNING COMPANIES****INDEPENDENT TRAVEL CONTRACTORS **THE APPLICANT MUST BE A BONA FIDE EMPLOYEE *OWNER OR INDEPENDENT CONTRACTOR OR EITHER AN IATAN ENDORSED*FULL SERVICE TRAVEL LOCATION OR TRAVEL SERVICE INTERMEDIARY *TSI* ENTITY. **DEVOTE A MINIMUM OF *20* HOURS PER WEEK TO THE BUSINESS OF SELLING TRAVEL. TO RECEIVE FURTHER INFORMATION AND APPLICATION FORMS **CALL **514*844*2877 EXT *3* *OR* 516*747*4716 *OR* WRITE ** IATAN ID CARD DEPARTMENT PO BOX 2987 PLATTSBURGH NY 12901*0987 FOR THOSE AGENCIES IN COUNTRIES WHERE IATAN IS NOT AVAILABLE PLEASE SEE HODHY/PRO3 FOR *TIDS* INFORMATION. **************************************************************** HYATT HOTELS AND RESORTS MAY DISPLAY/SELL AT A .10 OR .01 VALUE WHEN SEAMLESS PROCESSING IS NOT AVAILABLE. THE PNR DISPLAY WOULD BE ROHVOL .10 OR ROHVOL .01 OR XXXVOL .10 OR .01. XXX REPRESENTS ROOMTYPE. THE .10 OR .01 VALUE IS NOT A CONFIRMABLE OR GUARANTEED RATE. IF A .10 OR .01 VALUE DISPLAYS ON YOUR RECORD AND YOU NEED ASSISTANCE VERIFYING WHAT THE CORRECT RATE IS PLEASE CONTACT HYATT HOTELS AUTOMATED HELP DESK AT 1-800-452-0099. FOR ADDITIONAL INFORMATION ON SECURED RATES PLEASE SEE HYATT CHAIN PAGES. **** WELCOME TO HYATT HOTELS AND RESORTS **** ADDRESS CORPORATE ADDRESS............HODHY/ADDR AUSTRALIA AUSTRALIA DIRECTORY..........HODHY/AUST AWARDS AWARD REDEMPTION PROCEDURES..HODHY/AWAR SEL. APOLLO ACCT NO DATA......................HODHY/BETA BONUS NO DATA......................HODHY/BONU BOOKING GUIDELINES BOOKING GUIDELINES...........HODHY/BOOK BROCHURE REQUESTING BROCHURES.........HODHY/BROC BUSINESS HYATT BUSN PLAN ROOMTYPE.....HODHY/BUSI CXL POLICY CXL POLICY/EARLY DEPARTURE...HODHY/CANC CARIBBEAN SUNSHINE ON SALE.............HODHY/CARI CLUB HYATT REG CLUB ROOMTYPE......HODHY/CLUB COMMISSION HOTEL CLEARING CORP..........HODHY/COMM CONCIERGE CONCIERGE....................HODHY/CONC CONF. APOLLO NO DATA......................HODHY/CONF CONTACTS TVL INDUSTRY SALES TEAM......HODHY/CONT CONVENTION FACILITY CONVENTION PROCEDURES........HODHY/CONV CONTEST 1 NO DATA.....................HODHY/CON1 CONTEST 2 NO DATA.....................HODHY/CON2 CONTEST 3 NO DATA.....................HODHY/CON3 CONTEST 4 NO DATA.....................HODHY/CON4 CONTEST 5 NO DATA.....................HODHY/CON5 CONTEST 6 NO DATA.....................HODHY/CON6 CONTEST 7 NO DATA.....................HODHY/CON7 CONTEST 8 NO DATA.....................HODHY/CON8 CONTEST 9 NO DATA.....................HODHY/CON9 CORP. RATES CORPORATE RATES.............HODHY/CORP CREDIT CARD POLICIES CREDIT CARD POLICIES........HODHY/CRED CURRENCY EXCHANGE RATE NO DATA.....................HODHY/CURR DIRECTORY REQ. WORLDWIDE DIRECTORY....HODHY/DIRE DISCOUNT RATES DISCOUNT RATES..............HODHY/DISC DEPOSIT POLICY DEPOSIT POLICY..............HODHY/DPST EUROPE EUROPE/AFRICA DIRECTORY.....HODHY/EURO FACTS NEWLY RENOVATED HOTELS......HODHY/FACT FAMILY PLAN FAMILY PLAN.................HODHY/FAMI FREQUENT TRAVELER FREQUENT HYATT GUEST........HODHY/FREQ GOLF COURSES GOLF COURSES................HODHY/GOLF GOVERNMENT GOVERNMENT RATES............HODHY/GOVT GROUP INFO GROUP INFORMATION...........HODHY/GRPS GUARANTEE POLICY GUARANTEE POLICY............HODHY/GUAR HAWAII HAWAII 3 FOR FREE...........HODHY/HAWA CUSTOMER SERVICE HYATT*S HELPFUL HINTS.......HODHY/HELP HOURS OF OPERATION BUSINESS HOURS..............HODHY/HOUR INCENTIVE NIGHTS AFTER NIGHTS.........HODHY/INCE INDEX INDEX.......................HODHY/INDX GENERAL INFORMATION A BRIEF OVERVIEW............HODHY/INFO INSIDE AVAILABILITY INSIDE AVAILABILITY.........HODHY/INSI INTERNATIONAL TRAVEL INTERNATIONAL HOTEL INDEX...HODHY/INTL INTERNATIONAL 2 NEW INTERNATIONAL HOTELS....HODHY/INT2 INTERNATIONAL 3 REGENCY - PARK - GRAND......HODHY/INT3 INTERNATIONAL 4 INTL INDEX BY COUNTRY.......HODHY/INT4 INTERNATIONAL 5 MEXICO - GREAT DEAL RATES...HODHY/INT5 KIDS/CHILDREN CAMP HYATT..................HODHY/KIDS INSIDE LINK INSIDE LINK.................HODHY/LINK MEAL PLANS AVAILABLE NO DATA.....................HODHY/MEAL MEETINGS NO DATA.....................HODHY/MEET MEETINGS 2 NO DATA.....................HODHY/MEE2 MARKETING/SALES INFO SALES-LATIN AMERICA/EUROPE..HODHY/MKTG MULTILEVEL RATES MULTILEVEL RATES............HODHY/MULT NEWS LATE BREAKING NEWS..........HODHY/NEWS OPTIONAL FIELDS OPTIONAL FIELDS.............HODHY/OPTI OTHER HY*VALU.....................HODHY/OTHR PARKING FACILITIES NO DATA.....................HODHY/PARK PARTNERS AIRLINE PARTNERS............HODHY/PART PACKAGES PACKAGES....................HODHY/PKGS USA PROMOTION DOMESTIC HOTEL PACKAGES.....HODHY/PKGU GENERAL POLICY NO DATA.....................HODHY/PLCY POTPOURRI INFORMATIVE HYATT TIDBITS...HODHY/POTP PREPAYMENT POLICY NO DATA.....................HODHY/PREP PRIVATE LINE PRIVATE LINE................HODHY/PRIV PROCEDURES DETAILED MULTILEVEL INFO....HODHY/PROC PROMOTIONAL INFO NO DATA.....................HODHY/PROM PRO MO 1 ADVANCE PURCHASE............HODHY/PRO1 PRO MO 2 BED & BREAKFAST.............HODHY/PRO2 PRO MO 3 T.I.D.S.....................HODHY/PRO3 PRO MO 4 PICTURE PERFECT.............HODHY/PRO4 PRO MO 5 PICTURE PERFECT TERMS/COND..HODHY/PRO5 PRO MO 6 1996 SUMMER OLYMPICS........HODHY/PRO6 PRO MO 7 MEETING DIVIDENDS...........HODHY/PRO7 PRO MO 8 THANKS A THOUSAND PRO MO....HODHY/PRO8 PRO MO 9 S.F. AREA PROMOTION.........HODHY/PRO9 FORM OF PAYMENT FORMS OF PAYMENT............HODHY/PYMT RESORTS RESORT DIRECTORY............HODHY/RESO ROOM/UNIT TYPES ROOM TYPES..................HODHY/ROOM SENIOR CITIZEN SENIOR CITIZEN DISCOUNT.....HODHY/SENR SPECIAL HYATT COMMISSION HELP.......HODHY/SPCL SWEEPSTAKES NO DATA.....................HODHY/SWEE SWEEPSTAKES 1 NO DATA.....................HODHY/SWE1 AREA TRANSPORTATION NO DATA.....................HODHY/TRAN TVL INDUSTRY INFO TA AWARENESS PROGRAM........HODHY/TRVL TVL INDUSTRY INFO 1 TRAVEL AGENT GOLDEN RULES...HODHY/TRV1 VACATIONS NO DATA.....................HODHY/VACA VACATIONS 1 NO DATA.....................HODHY/VAC1 VANCOUVER NO DATA.....................HODHY/VANC WHOLESALERS NO DATA.....................HODHY/WHOL WINNERS NO DATA.....................HODHY/WINN WEEKEND RATES WEEKEND RATE................HODHY/WKND HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH H H Y A T T * S H E L P F U L H I N T S H HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH U.S.A. TOLL-FREE NUMBERS...............................SEE BELOW CARIBBEAN AND BERMUDA TOLL-FREE NUMBERS................SEE BELOW INTERNATIONAL TOLL-FREE NUMBERS........................SEE BELOW ACCOUNT NUMBERS........................................SEE BELOW CANCELLATION NUMBERS...................................SEE BELOW CONFIRMATION NUMBERS...................................SEE BELOW FORMAT PROBLEMS........................................SEE BELOW HOTEL POLICIES.........................................SEE BELOW HYATT*S TOLL FREE NUMBERS-- NAME NUMBER RESERVATIONS 800-233-1234 GROUP DESK 800-882-1234 COMMISSION HOTLINE 800-423-2400 AUTOMATION HELP DESK 800-452-0099 GOLD PASSPORT 800-544-9288 HYATT VACATIONS 800-772-0011 CATERING CONNECTION 800-872-3600 **CARIBBEAN AND BERMUDA TOLL-FREE NUMBERS** -THE LATIN AMERICAN RESERVATIONS OFFICE OFFERS TOLL-FREE SERVICE FOR APOLLO SUBSCRIBERS OF THE CARIBBEAN AND BERMUDA. TO MAKE RESERVATIONS FOR HYATTS WORLD-WIDE..PLEASE CALL -- 1-800-242-9333 -FROM THE US VIRGIN ISLANDS AND PUERTO RICO 1-800-227-5551 -FROM THE CARIBBEAN/BERMUDA COUNTRIES IN THE CARIBBEAN INCLUDE ANGUILLA/ANTIGUA/BAHAMAS/BARBADOS THE TURKS/CAYMAN ISLANDS DOMINICAN REPUBLIC GRENADA JAMAICA MONTSERRAT ST. KITTS AND NEVIS TRINIDAD AND TOBAGO AND THE CAICOS ISLANDS* 1-800-227-5551 -- FOR BERMUDA * OFFICE HOURS ARE MONDAY-FRIDAY 830A - 600PM SATURDAYS - 900AM - 100PM * WE WILL BE ABLE TO CONFIRM AVAILABILITY IMMEDIATELY OVER THE PHONE FOR ANY HYATT HOTEL WORLDWIDE * SPANISH AND ENGLISH SPEAKING AGENTS * SPECIAL RATES FOR THE CARIBBEAN RESIDENTS ARE AVAILABLE AT MANY OF OUR HYATT HOTELS AND RESORTS **HYATT INTERNATIONAL TOLL-FREE NUMBERS** FOR HELP WITH YOUR RESERVATIONS PLEASE CALL HYATT INTERNATIONAL TOLL-FREE NUMBERS -- AUSTRALIA /EXCEPT SYDNEY/ 13-1234 BANGKOK 66-2-254-1234 HONG KONG 852-2956-1234 NEW ZEALAND 64-0-800-44-1234 SINGAPORE 65-735-1234 SYDNEY /LONDON OFFICE/ 44-181-335-1220 JAKARTA 62-21315-12344 LONDON /UK ONLY/ 0345-581666 TOKYO 81-33-288-1234 EUROPE -- MAINZ 49-180-523-1234 MEXICO /TOLL FREE/ 01-800-00-500-00 MEXICO /MEXICO CITY/ 52 539 55688 OMAHA 402 593 8800 SEOUL 82-2795-8033/4 SINGAPORE 65-735-1234 TAIPEI 886-2-2758-8500 UNITED KINGDOM /EXCEPT LONDON/ 034-558-1666 * ACCOUNT NUMBERS * WHEN ADVISING ANY TYPE OF HYATT GUEST ACCOUNT NUMBERS PLEASE USE THE FOLLOWING 2 LETTER DESCRIPTORS TO EASILY IDENTIFY THE TYPE OF ACCOUNT NUMBER. GOLD PASSPORT - GP COURTESY CARD - CC TRAVEL AGENCY - CR COMPANY CORPORATE NUMBER - CR NOTE - HYATT GOLD PASSPORT AND COURTESY CARD NUMBERS M U S T BELONG TO THE GUEST TRAVELLING TO BE NOTED ON THE RESERVATION. ALL HYATT ACCOUNT NUMBERS CAN BE NOTED ON THE RESERVATION. SOME HYATT ACCOUNT NUMBERS CAN BE USED AS A GUARANTEE. SEE INDIVIDUAL HOTEL PROPERTY FOR SPECIFIC GUARANTEE INFORMATION. * CONFIRMATION CODES * THE CONFIRMATION CODE INDICATES THE TRANSACTION HAS BEEN PROCES- SED CORRECTLY IN OUR SYSTEM. CONFIRMATION CODES SHOULD BE APPENDED TO THE PNR WITHIN 15 SECONDS. IF THE CONFIRMATION DOES NOT RETURN WITHIN ONE HOUR CONTACT OUR DATA SERVICES DEPART- MENT AT 1-800-452-0099. PLEASE AVOID CANCELING THE ORIGINAL RESERVATION AND RE-BOOKING TO RECEIVE A RESPONSE. THIS MAY DELAY OUR RESPONSE TIME. PLEASE CONTACT US WITHIN 24 HOURS TO ENSURE A RESERVATION IS CONFIRMED FOR YOUR CLIENT AND TO AVOID ANY SOLD-OUT PROBLEMS WITH THE HOTEL. * FORMAT PROBLEMS * CALL YOUR APOLLO HELP DESK AT 1-800-477-7801 -OR- HYATT DATA SERVICES DEPARTMENT AT 1-800-452-0099 * HOTEL POLICIES * HYATT ALLOWS ONLY THREE ROOMS BOOKED PER ONE GUEST NAME. TEN OR MORE ROOMS NEEDED IS CONSIDERED A GROUP BOOKING. PLEASE BECOME FAMILIAR WITH THE HOTEL KEYWORD DESCRIPTIONS FOR EACH HYATT HOTEL YOU CONFIRM. THE POLICIES DIFFER WITH EACH HOTEL...ESPECIALLY RESORTS AND INTERNATIONAL PROPERTIES. RESORTS REQUIRE DEPOSIT GUARANTEES. SOME REQUIRE FLIGHT AND AIRPORT TRANSFER INFORMATION. IF YOU FOLLOW THE GUIDELINES FOR EACH PROPERTY THEN THIS WILL AVOID DELAYS IN PROCESSING AND WILL EX- PEDITE THE RETURN OF THE CONFIRMATION NUMBER IN THE PNR. -MEAL PLANS CONTINENTAL BKFST - HYATT RECOGNIZES THE VITAL ROLE YOU THE TRAVEL AGENT PLAYS IN OUR BUSINESS AND WE ARE COMMITTED TO HELPING MAKE YOUR JOB EASIER. WHETHER YOUR NEEDS ARE STATE REGIONAL NATIONAL OR WORLDWIDE WHETHER THEY INVOLVE GROUP TRAVEL A CONFERENCE OR A MEETING. HYATT*S NETWORK OF SALES AND SERVICE PROFESSIONALS ARE AT YOUR SERVICE. *** PLEASE NOTE *** -- A *GROUP* IS CONSIDERED TEN /10/ OR MORE GUEST ROOMS. WHEN YOU NEED GENERAL GROUP INFORMATION OR INFORMATION ON A SPECIFIC HYATT HOTEL OR RESORT JUST CALL OUR *GROUP DESK* TOLL FREE -- 1-800-882-1234 THE FAMILY PLAN AT MOST HYATT HOTELS -- NO CHARGE FOR CHILDREN 18 YEARS AND UNDER WHEN SHARING ROOM WITH PARENTS USING EXISTING BEDS. PLEASE REFER TO THE INDIVIDUAL HOTEL FOR THE DETAILS OF THE FAMILY PLAN. GOLD PASSPORT - WHAT IS IT.........................SEE BELOW APOLLO FORMAT......................................SEE BELOW BENEFITS...........................................SEE BELOW FREQUENT TRAVELER POINTS...........................SEE BELOW BONUS POINTS.......................................SEE BELOW APPLICATION FOR MEMBERSHIP.........................SEE BELOW AIRLINE FREQUENT TRAVELLER BONUSES.................SEE BELOW TRAVEL PARTNERS....................................SEE BELOW *** G O L D P A S S P O R T *** HYATTS GOLD PASSPORT FREQUENT TRAVELER PROGRAM OFFERS THE INDUS- TRY*S MOST EXTENSIVE PACKAGE OF GUEST SERVICES, FREQUENT TRAVELER POINT ACCUMULATION AND THE ABILITY TO RECEIVE AWARDS RANGING FROM UPGRADED ROOM ACCOMMODATIONS TO A FREE 5 OR 7 NIGHT PASSPORT ESCAPE INCLUDING DAILY BREAKFAST FOR TWO AND 3 OR 5 NIGHT DINNERS FOR TWO. *** APOLLO FORMAT *** TO CONFIRM A RESERVATION, INDICATE THE ACCOUNT NUMBER IN THE *FG* FIELD. EXAMPLE /FG-G12345678A - ADVISING THE GOLD PASSPORT NUMBER. *G12345678A* IS AN EXAMPLE NUMBER ONLY *** GOLD PASSPORT BENEFITS *** -SEPARATE FLOOR OR AREA OF THE HOTEL IS SET ASIDE FOR GOLD PASS- PORT GUESTS. -COMPLIMENTARY COFFEE AND TEA SERVICE EACH MORNING. -5 MINUTE EXPRESS CHECK-IN. -EXPRESS CHECK OUT. -COMPLIMENTARY LATE CHECK-OUT WHEN AVAILABLE. *** GOLD PASSPORT FREQUENT TRAVELER POINTS *** -FIVE POINTS ARE GIVEN FOR EACH U.S. DOLLAR SPENT DURING THE MEMBER*S STAY. -POINTS ARE AWARDED ON THE DOLLAR AMOUNT SPENT ON ROOM ACCOMMO- DATIONS, FOOD AND BEVERAGE, EXPENSES CHARGED TO THE ROOM AND OTHER INCIDENTAL EXPENSES INDLUDING TELEPHONE CALLS AND DRY CLEANING. *** BONUS POINTS *** -MEMBERS CAN ALSO RECEIVE BONUS POINTS FOR PATRONIZING HYATT TRAVEL PARTNERS SUCH AS AVIS, DELTA, ALAMO, NORTHWEST, US AIR AND RCCL IN CONJUNCTION WITH HYATT STAYS. -EARN 300 BONUS MILES WHEN RENTING AN AVIS OR ALAMO RENTAL CAR. -JUST PRESENT GOLD PASSPORT CARD AT THE CAR RENTAL COUNTER OR GIVE GOLD PASSPORT NUMBER TO THE CAR RENTAL RESERVATION AGENT AT TIME OF BOOKING. -EARN 300 BONUS MILES WHEN FLYING WITH BRITISH AIRWAYS*DELTA* CONTINENTAL*MIDWEST EXPRESS*NORTHWEST*UNITED*OR USAIR. -JUST PRESENT BOARDING PASS OR TICKET UPON CHECK-IN AT HYATT. -EARN 300 BONUS MILES WHEN CRUISING WITH ROYAL CARIBBEAN CRUISE LINES BY SUBMITTING VALID ROYAL CARIBBEAN CRUISE LINE ITINERARY TO HYATT PROCESSING CENTER UPON COMPLETION OF CRUISE. (NO HYATT STAY REQUIRED.) -FOR MORE DETAILS, CONTACT GOLD PASSPORT RESERVATIONS DEPARTMENT AT 1-800-228-3360. *** APPLICATION FOR MEMBERSHIP *** -UPON CHECK-IN AT ANY HYATT HOTEL WORLDWIDE. -CALL GOLD PASSPORT CUSTOMER SERVICE DEPT. 800-544-9288. -REQUEST APPLICATION IN THE *SI* FIELD OF YOUR SYSTEM. *** AIRLINE FREQUENT TRAVELLER BONUSES *** *** AT A GLANCE *** STAYING AT HYATT IS EVEN MORE REWARDING WHEN YOU TRAVEL WITH OUR PARTNERS. IF YOU*RE A MEMBER OF ANY OF THE FOLLOWING FREQUENT FLYER PROGRAMS, YOU CAN EARN ADDITIONAL MILEAGE WHEN YOU STAY AT HYATT. SEE HOW REWARDING YOUR NEXT STAY CAN BE. * FREQUENT FLYER CARD MUST BE PRESENTED AT CHECK-IN * BONUS HOW TO EARN YOU*LL RECEIVE UNITED SHOW YOUR MILEAGE PLUS 500 MILES MILEAGE PLUS CARD AND PAY A MINIMUM OF THE HYATT CORPORATE RATE AMERICAN AIRLINES FLY AMERICAN AND STAY 500 MILES AADVANTAGE AT HYATT USAIR FLY USAIR AND STAY 500 MILES AT HYATT DELTA FLY DELTA AND STAY 500 MILES FREQUENT FLYER NORTHWEST FLY NORTHWEST AND STAY 500 MILES WORLDPERKS AY HYATT ALASKA AIRLINES FLY ALASKA AIRLINES OR 500 MILES MILEAGE PLAN HORIZON AIR STAY AT HYATT **NOTE** - AIRLINE MILES WILL BE AWARDED ON ONLY ONE AIRLINE PROGRAM PER STAY. ELIGIBILITY FOR MILES IS SUBJECT TO TERMS AND CONDITIONS OF EACH AIRLINE*S PROGRAM. HYATT RESERVES THE RIGHT TO RESTRICT THE TERM UNDER WHICH GOLD PASSPORT POINTS AND/OR FREQUENT TRAVELLER MILES ARE EARNED. ************TRAVEL PARTNERS********* **AIRLINE PARTNERS*** AEROMEXICO**ALASKA AIRLINES**AMERICAN AIRLINES**PASSAGES** BRITISH AIRWAYS**CONTINENTAL**DELTA AIRLINES**KOREAN AIR** MIDWEST EXPRESS**NORTHWEST AIRLINES**SOUTH AFRICAN AIRWAYS** THAI AIRWAYS INTERNATIONAL**TWA**UNITED AIRLINES**US AIRWAYS** ALL NIPPON AIRLINES**LUFTHANSA**QUALIFLIER** **CAR RENTAL PARTNERS** AVIS**ALAMO** **CRUISE PARTNERS** ROYAL CARIBBEN CRUISE LINE** AEROMEXICO AM FF ALASKA AIRLINES AL FF ALL NIPPON AIRWAYS *ANA* NH FF AMERICAN AIRLINES AA FF ASIAN FREQUENT FLYER *PASSAGES* PA FF BRITISH AIRWAYS BA FF/GP CONTINENTAL CA FF/GP DELTA AIR LINES DL FF/GP KOREAN AIR KE FF LUFTHANSA LH FF MIDWEST EXPRESS MW FF/GP NORTHWEST AIRLINES NW FF/GP QUALIFLIER QA FF SOUTH AFRICAN AIRWAYS SA FF THAI AIRWAYS INTERNATIONAL TA FF UNITED AIRLINES UA FF/GP US AIRWAYS US FF/GP FF - FREQUENT FLYER AGREEMENT* AIRLINE FREQUENT FLYER MEMBERS CAN EARN 500 MILES PER ELIGIBLE STAY GP - GOLD PASSPORT AGREEMENT* GP MEMBERS THAT STAY AT HYATT AND FLY IN*OUT ON A PARTNER AIRLINE CAN EARN 3OO BONUS PTS PER STAY GP AIRLINES OFFER AIRLINE AWARDS ON THE GOLD PASSPORT CHART GP AIRLINES PARTICIPATE IN POINTS TO MILES CONVERSION GP AIRLINES PARTICIPATE IN MEETING DIVIDENDS PROGRAM TO CONFIRM THE CORPORATE RATE FOR YOUR CLIENTS SELL *COR* CATEGORY. A CORPORATE ACCOUNT NUMBER IS NOT MANDATORY TO RECEIVE THE CORPORATE RATE AT HYATT HOTELS. IF YOUR CLIENT HAS A CORPORATE ACCOUNT WITH HYATT PLEASE INDICATE THE ACCOUNT NUMBER ON THE RESERVATION. EXAMPLE /G-CR12345 - TO GUARANTEE TO THE CORPORATE ACCOUNT EXAMPLE /CD-CR12345 - CORPORATE ACCOUNT WITHOUT GUARANTEE ** CR12345 ** IS AN EXAMPLE NUMBER ONLY **************************************************************** UPDATED 23OCT00 *** O N R E Q U E S T *** THE ENHANCEMENT WILL ALLOW YOU TO RECEIVE THE BEST POSSIBLE PRODUCT FOR YOUR GUESTS NEEDS. FOR *INSIDE AVAILABILITY* PARTICIPANTS. THERE IS NO CHANGE IN THE AVAILABILITY DISPLAY. WITHOUT *INSIDE AVAILABILITY* YOU WILL NOTICE AN *ON REQUEST* INDICATOR CODE NEXT TO THE RATE. SIMPLY SELECT THE BEST PRODUCT FOR YOUR GUESTS TRAVEL NEEDS AND AS USUAL NOTIFICATION WILL BE RETURNED TO YOU IMMEDIATELY. THE ONLY CHANGE THAT YOU COULD NOTICE WILL BE LOCATED ON THE AVAILABILITY SCREEN DISPLAY. THERE IS NO CHANGE IN THE PROCESSING PROCEDURE OF YOUR REQUEST. **************************************************************** *************************************************************** * HYATT*S COMMISSION STATEMENT * * HYATT HOTELS AND....THE HOTEL CLEARING CORPORATION * * * *************************************************************** HYATT*S COMMISSION STATEMENT...........................SEE BELOW HYATT SUMMERFIELD SUITES COMMISSION POLICY.............SEE BELOW THE HOTEL CLEARING CORPORATION /HCC/...................SEE BELOW HYATT*S COMMISSION MAILED PROMPTLY.....................SEE BELOW TOLL-FREE COMMISSION LINE, U.S.A. AND CANADA...........SEE BELOW *** HYATT*S COMMISSION STATEMENT *** HYATT HOTELS AROUND THE WORLD PAY 10 PERCENT ON THE FOLLOWING RATES -- * CORPORATE *WEEKEND * RACK *PACKAGES **BASED ON INDIVIDUAL HOTEL POLICIES** * WEEKEND * GROUP RATE NEGOTIATED /AS COMMISSIONABLE/ BY TRAVEL AGENTS. * AWARD STAYS-- THE TEN PERCENT COMMISSION WILL ONLY APPLY TO THE PORTION OF THE RATE PAID BY THE GUEST. AND IS EFFECTIVE AT HYATT HOTELS AND RESORTS IN US, CANADA, HAWAII AND THE CARIBBEAN. *** NOTE *** HYATT INTERNATIONAL HOTELS DO NOT PAY COMMISSION ON AWARDS. **COMMISSION IS NOT PAID ON MOST CONVENTION BOOKINGS** **GOVERNMENT RATES** ARE NET/NON-COMMISSIONABLE** *** NOTE *** Hyatt Summerfield Suites properties will only pay commissions for the first 29 days of a guests stay. If the guest stays at a Hyatt Summerfield Suites property for 30 or more days under an eligible commissionable rate the Travel Agency will only recieve commission for the first 29 days. ** Exception ** The following hotels pay eight /8/ percent COMMISSION ONLY.... *HYATT REGENCY BIRMINGHAM / *HYATT REGENCY CASABLANCA *HYATT REGENCY ISTANBUL - MUST SUBMIT INVOICE FOR COMMISSION.... DUE TO THE LAW IN TURKEY, MONEY CANNOT BE SENT FROM THE COUNTRY WITHOUT AN INVOICE. THEREFORE AGENTS MUST APPLY FOR THEIR COMMISSION. TRAVEL AGENTS COMMISSION* THE TRAVEL AGENT MUST SEND AN INVOICE DATED ON THE DAY OF CHECK OUT AND ADDRESSED ON THE INVOICE AS: ***THIS IS FOR INVOICE ONLY*** GOKTRANS TURIZM VE TIC. A.S. AZAR PALAS 80090 TAKSIM-ISTANBUL BEYOGLU VERGI DAIRESI V.D. 4069890021 BUT MAIL TO HYATT REGENCY ISTANBUL **ENVELOPE** TASKISLA CAD TAKSIM ISTANBUL 80090 ********* H C C ******** **CASH WILL VIRTUALLY ELIMINATE THE OVERRIDING COMPLAINT BY AGENTS THAT UP TO 50 PERCENT OF HOTEL COMMISSIONS GO UNPAID, BECAUSE HCC DEBITS MEMBER HOTEL COMPANIES FOR COMMISSION PAYMENT RATHER THAN THE INDIVIDUAL HOTEL*, DAVIS SAID. *THIS SHOULD RESULT IN SUBSTANTIAL BOTTOM-LINE GAIN FOR AGENTS USING HCC AND WILL MOVE THE TYPICAL HOTEL BOOKING FROM BEING MARGINALLY PRO- FITABLE TO A CLEAR MONEYMAKER FOR THEM.** ALONG WITH A SINGLE MONTHLY COMMISSION PAYMENT TO AGENTS IN THEIR LOCAL CURRENCIES, HCC WILL ALSO PROVIDE COMPLETE ACCOUNT- ING STATEMENTS FOR HOTEL BOOKINGS THAT WILL INCLUDE CHAIN AND PROPERTY VOLUMES AND RATES BY CLIENT, CANCELLATIONS AND NO-SHOWS SUCH DETAILED BOOKING INFORMATION HAS BEEN UNAVAILABLE FROM A SINGLE SOURCE UNTIL NOW. HCC WILL ALSO PROVIDE AUTOMATIC BOOKING RECONCILIATION AND OPERATE A CUSTOMER SERVICE CENTER TO RESOLVE COMMISSION DISPUTES TRAVEL AGENTS WISHING TO JOIN HCC CAN CALL 1-800-HCC-1212... WHICH IS ALSO THE NUMBER FOR THE HCC CUSTOMER SERVICE CENTER. ALL HYATT HOTELS IN THE U.S., CANADA AND THE CARIBBEAN WILL BE PARTICIPATING IN HCC FROM IT*S START DATE OF 5/1/92. *NOTE* -- ALL ELEMENTS INCLUSIVE IN PACKAGE PRICE, I.E. ROOM, FOOD AND BEVERAGE, GOLF FEES, SKI LIFT PASSES, RENTAL OF SPORTS EQUIPMENT, SPA FEES, ETC., ARE COMMISSIONABLE. TAXES AND GRATUITIES *ARE NOT* COMMISSIONABLE. HYATT INTENDS TO CONTINUE PAYING COMMISSION ON THE ABOVE LIST- ED RATES. HYATT HAS ALWAYS PRICED OUR INVENTORY WITH THE RETAIL TRAVEL AGENT IN MIND AND WILL CONTINUE TO DO SO IN THE FUTURE. *** HYATT*S COMMISSION MAILED PROMPTLY *** HYATT HOTELS AND RESORTS PAY 10 PERCENT COMMISSION PROMPTLY TO APPROVED TRAVEL AGENCIES FOR ALL INDIVIDUAL TRAVEL BOOKINGS INCLUDING HYATT PACKAGES. *** TOLL-FREE COMMISSION LINE ** -- TO REQUEST INFORMATION ON COMMISSION PAYMENTS, INCLUDING THE DATES COMMISSION CHECKS WERE ISSUED, CLIENT CHANGES WHICH AFFECT COMMISSION PAYMENTS AND QUESTIONS REGARDING NO-SHOWS.... U.S.A. AND CANADA -- 1-800-423-2400 PLEASE INCLUDE - - YOUR NAME AGENCY NAME ADDRESS TELEPHONE NUMBER AND FAX -CARDIO EQUIPMENT -CHILD ACTIVITIES -FULL HEALTH CLUB -FISHING -GAME ROOM -GOLF -HEATED OUTDOOR POOL -JACUZZI -JET SKIING -JOGGING TRACK -LIMITED HEALTH CLUB -MASSAGE -MOUNTAIN BIKING -OUTDOOR POOL -PLAY GROUND -RACQUETBALL COURT -SPORTS COURT -SAUNA -SPA -SQUASH COURTS -SUN BED -TENNIS COURTS -WEIGHT LIFTING -WHIRLPOOL . THE ABOVE RECREATION MAY NOT BE ON-SITE AND CHARGES MAY APPLY. PRIMARY CITY SAN ANTONIO 00M SE TRANS: W R GENERAL AREA CITY DOWNTOWN THEATER DIST ENTERTNMT DIST SHOPPING DIST BUSINESS DIST FINANCIAL DIST HIGHWAY OTHER POINTS LACKLAND AFB 09M E TRANS: T BROOKS AFB 07M NW TRANS: T WITTE MUSEUM 04M SW TRANS: T RIVERWALK 00M S TRANS: T SPANISH GOVERNORS PALACE 01M SE TRANS: T THE ALAMO 01M SW TRANS: T FORT SAM HOUSTON 06M SW TRANS: T KELLY AFB 07M E TRANS: T SAN ANTONIO CONVENTION CEN 01M W TRANS: T SAN ANTONIO CONVENTION CEN 01M W TRANS: T SAN ANTONIO ZOOLOGICAL GAR 03M S TRANS: T FEDERAL RESERVE BANK 00M SE TRANS: T ALAMODOME 01M W TRANS: T SAT 08M S TRANS: C L B T R O SSF 06M N TRANS: T ALL ROOMS OFFER A CHOICE OF A HYATT GRAND KING BED OR TWO DOUBLE BEDS IN THE BEDROOM AREA PLUS A LIVING AREA WITH A QUEEN SIZE SOFA-SLEEPER. THE BEDROOM AND LIVING AREA ARE SEPARATED BY A HALF WALL TO OFFER SEMI-PRIVACY. THE 42 FLAT PANEL HD TV IS IN THE CENTER OF THE ROOM FOR VIEWING CAPABILITY FROM THE COZY CORNER OR HYATT GRAND BEDROOM AREA. THE ROOM ALSO FEATURES A KITCHENETTE WITH A MINI-REFRIGERATOR AND COFFEE MAKER. COMPLIMENTARY COFFEE TEA IS PROVIDED. SUITES ALSO FEATURE AN OVERSIZED WORK DESK WITH MODEM ACCESS AND WIRELESS HIGH SPEED INTERNET ACCESS OVERSIZED CHAIR AND DESK LAMP . THE VANITY AREA INCLUDES GRANITE COUNTERTOPS PLUSH TOWELS AND PORTICO BATH AMENITIES A HAIRDRYER FULL-SIZE IRONING BOARD AND AUTO-SHUT-OFF IRON. AVAILABLE IN ALL ROOMS - AIR CONDITIONING - ALARM CLOCK - BATHROOM AMENITIES - CABLE TV - COFFEE/TEA MAKER - HIGH SPEED INTERNET - IRONING BOARD - MICROWAVE - MINIATURE REFRIGERATOR - TEMPERATURE CONTROL - WET BAR -DEPOSIT POLICY: SEE GUARANTEE POLICY EXCEPTIONS MAY APPLY DURING HOLIDAYS/SPECIAL EVENTS OR CONVENTIONS - SEE RATE RULES. -MUST GUARANTEE RESERVATION WITH CREDIT CARD AT TIME OF BOOKING. EXCEPTIONS MAY APPLY DURING HOLIDAYS/SPECIAL EVENTS OR CONVENTIONS - SEE RATE RULES. HYATT PLACE SAN ANTONIO RIVERWALK OFFERS CONTINENTAL BREAKFAST AND GUESTROOMS INCLUDE MINI REFRIGERATOR COFFEE MAKER HAIRDRYER IRON AND IRONING BOARD AND OFFER A CITY OR RIVERVIEW. THE BEDROOM/LIVING AREAS ARE SEPARATED BY A HALF WALL TO OFFER SEMI-PRIVACY. THE 40 FLAT PANEL HDTV IS IN THE CENTER OF THE ROOM FOR VIEWING CAPABILITY FROM THE COZY CORNER OR HYATT GRAND BED AREA. JUST A SHORT WALK TO THE ENJOYMENT OF FINE DINING SHOPPING AND ENTERTAINMENT. WI-FI ACCESS COMPLIMENTARY. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA CB DC DS JC VI DEPOSIT AX CA CB DC DS JC VI FORM OF PAYMENT AX CA CB DC DS JC VI