NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS BY ALLSTAR HOTELS MAIN OFFICE. ENGLISH AND GERMAN ARE LANGUAGES SPOKEN BY STAFF MEMBERS. THIS PROPERTY WAS BUILT IN 1996 AND RENOVATED IN 2000. SPECIAL EVENTS- SULTANAHMET FESITVAL ................... DEC-JAN ISTANBUL MUSIC AND JAZZ FESTIVAL ....... JUN-JUL CULTURAL CENTER CONCERT HALL .......... ALL YEAR CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -PROPERTY OFFERS A COMPLIMENTARY BREAKFAST BUFFET. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN 6 YEARS AND UNDER STAY FREE WITH PARENTS USING EXISTING BEDDING. -PETS ARE NOT ALLOWED. -SMOKING ROOMS ARE AVAILABLE. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -EXTRA PERSON - 30.00USD -ROLLAWAY - 30.00USD -CRIB - 15.00USD INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 5 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS BY ALLSTAR HOTELS MAIN OFFICE WHEN BOOKING COMMISSIONABLE RATES. FINE DINING GYMNASIUM HEALTH CLUB JOGGING TRACK SAUNA/SPA SIGHTSEEINT TOURS SWIMMING - - - LOCATED NEARBY - - - ANTIQUE SHOPS BILLIARDS/SNOOKER TENNIS COURTS THEATER WINE TASTING PHONE NUMBER IS THAT OF ALLSTAR HOTELS 24 HOUR MULTILINGUAL GUEST SERVICE. THE HOTEL IS IDEALLY SUITED FOR ALL YOUR NEEDS BEING WITHIN COMFORTABLE WALKING DISTANCE TO BANKS ENTERTAINMENT AND SHOPPING CENTERS. - DELUXE KING - DELUXE ROOM WITH A KING BED SATELLITE TV-TELEPHONE-MINIBAR-RADIO - DELUXE TWIN - DELUXE ROOM WITH 2 TWIN BEDS SATELLITE TV-TELEPHONE-MINIBAR-RADIO -PLEASE SEE GUARANTEE KEYWORD FOR INFORMATION. CHAIN DID NOT DEFINE KEYWORD THE VIEW OF THE GOLDEN HORN LAYING BEHIND THE SERAGLIO POINT RESEMBLES A GRACEFUL LAKE. AND ISTANBUL GREETS YOU LIKE A CITY IN FAIRY TALE SURROUNDED BY A SOFT COULD OF COLORS HUES OF GREEN AND BLUE AND THE CITY BEYOND GENTLY SWIMMING ABOVE THE SEA REACHING OUT INTO THE BIG BLUE SKY... HOTEL EURO PLAZA AND YOU OUR VALUABLE CUSTOMER HAVE SPENT YEARS OVER THE SPECTACULAR SCENERY OF THE GOLDEN HORN SINCE THE GRAND OPENING. IN THESE YEARS WE HAVE PERFORMED OUR PROMISES BY TAKING IN VARIETY OF ACTIVITIES. AS THE DAY WELCOMES THE NIGHT THE COLORS OF THE CITY FADE AWAY AND THE HORIZON IS SET ON FIRE WITH GOLDEN AND CRIMSON REFLECTIONS ON THE SEA. OUR PRIMARY SERVICES IN HOTEL EURO PLAZA ARE. HEALTH CLUB SAUNA GYM SALOON INDOOR/OUTDOOR SWIMMING POOLS BOUTIQUE CONGRESS HALLS AND SUNSET BAR WITH THE GOLDEN HORN VIEW. OUR TARGET ACTIVITIES FOR THE SUMMER SEASON ARE OUTDOOR SWIMMING POOL CINEMA AND SHOPPING CENTER. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC EC VI DEPOSIT AX CA DC EC VI FORM OF PAYMENT AX CA DC EC VI