NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. NO PROPERTY INFORMATION THIS KEYWORD: OTHR CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY FULL BREAKFAST SERAVED DAILY -COMPLIMENTARY COOKIES AND FRUIT IN THE AFTERNOON -COMPLIMENTARY SPARKLING CIDER -COMPLIMENTARY COFFEE / TEA **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN 2 YEARS AND UNDER FREE SHARING WITH PARENTS ------------------------------------------------------- CRIBS - NOT AVAILABLE ROLLAWAY/ROLLAWAY CRIB - NO CHARGE EXTRA GUEST - NO CHARGE NO PROPERTY INFORMATION THIS KEYWORD: FREQ **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. **************************************************************** *** COMMISSION INFORMATION *** **************************************************************** -PLEASE READ INDIVIDUAL PROPERTY COMMISSION POLICY FOR RATE PAID ON TRAVEL AGENT COMMISION. -MOST PROPERTIES ARE FULLY RESPONSIBLE FOR DISBURSEMENT OF COMMISSIONS..AND REALIZE THE IMPORTANCE OF PROMPT PAYMENT. -ALL INITIAL COMMISSION REQUESTS MUST BE FORWARDED TO THE APPROPRIATE PROPERTY. - - OAKWOOD WORLDWIDE CORPORATE HOUSING - - -OAKWOOD CORPORATE HOUSING WILL PAY A 10 PERCENT COMMISSION ON THE FIRST MONTHS AMOUNT..UP TO AN AMOUNT NOT TO EXCEED 350.00USD WITH NATIONWIDE FURNISHED CORPORATE APARTMENT RENTS AVERAGING OVER 2200.00USD PER M0NTH. -ALL COMMISSION CHECKS WILL BE PROMPTLY DISBURSED TO THE AGENCY ON RECORD AT MONTHS END OF YOUR CLIENTS ARRIVAL DATE. COMMISSION CHECKS ARE CENTRALLY PAID BY OAKWOOD CORPORATE HOUSING. -LOCATED NEARBY -BOATING -BICYCLE RENTALS -GYMNASIUM -FISHING -HIKING TRAILS -INDOOR POOL -OUTDOOR POOL-RACQUETBALL/SQUASH -SNOW SKIING -TENNIS COURT-HORSEBACK RIDING -SCUBA DIVING -SAUNA/SPA -SIGHTSEEING TOURS -WATER SKIING -SAILING -JOGGING TRACK -CHILDRENS PLAYGROUND -HEALTH CLUB..MEMBERSHIP TO GOLDS GYM FREE FOR ALL GUESTS PRIMARY CITY SALT LAKE CITY 43M S TRANS: L T R O GENERAL AREA SUBURB DOWNTOWN OTHER POINTS PVU 03M E TRANS: W T R SLC 48M SE TRANS: L T R O PROVO 00M W TRANS: PROVO 00M W TRANS: DEER VALLEY RESORT 34M S TRANS: L T R O ICE SHEET AT OGDEN 74M S TRANS: L T R O SNOWBASIN SKI AREA 72M S TRANS: L T R O UTAH OLYMPIC PARK 35M S TRANS: L T R O PARK CITY MOUNTAIN RESORT 34M S TRANS: L T R O SOLDIER HOLLOW 23M SW TRANS: L T R O THE PEAKS ICE ARENA 01M W TRANS: L T R O UTAH OLYMPIC OVAL 40M SE TRANS: L T R O E CENTER 41M SE TRANS: L T R O - PENTHOUSE - PENTHOUSE SUITE - QUEEN BED DOUBLE JACUZZI-TV/VCR-PANORAMIC VIEW - WINTER DREAMS - WINTER DREAMS - QUEEN BED JACUZZI-TELEPHONE-TV - KITTY HINES - KITTY HINES - QUEEN BED JACUZZI-PVT. BATH-GARDEN VIEWS - SECRET GARDEN - SECRET GARDEN - QUEEN BED JACUZZI-CABLE TV/VCR-GARDEN VIEWS - LODGE - LODGE JACUZZI-GARDEN VIEWS-TV/VCR - LIBRARY - LIBRARY SUITE - QUEEN BED DOUBLE JACUZZI - PANORAMIC VIEWS - WHISPERING WILLOW - WHISPERING WILLOW - QUEEN BED JACUZZI-TV/VCR-FULL BREAKFAST - SEASIDE RETREAT - SEASIDE RETREAT - QUEEN BED TV/VCR-FULL BREAKFAST-JACUZZI -PLEASE SEE GUARANTEE REQUIREMENTS CHAIN DID NOT DEFINE KEYWORD