NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Safety and Security Text - This property is fire safety inspected and regulated. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. Meal Plans Included in Rates Meal Plans Available at Property - Dinner and Breakfast Plan Full Breakfast Plan Additional Meal Plan Description - -Complimentary full hot breakfast buffet is offered daily from 6:30 a.m. to 9:30 a.m. -Breakfast on weekends is served from 7:30 a.m. - 10 a.m. -Complimentary light dinner is served 7 days a week from 5:30 p.m. ? 7:00 p.m. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN 11YRS. OF AGE AND UNDER STAY FREE WHEN SHARING A ROOM WITH PARENTS. --------------------------------------------- ROLLAWAY - 5.00USD CRIB - 5.00USD EXTRA PERSON - 5.00USD PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. On-Site Recreational Activities: Fine Dining Golfing Shopping On-Site Recreational Activities Text Health clubs Movie Theaters Grocery Stores Gas Stations Easy Freeway Access to 85, 280, 101 The Pacific Inn of Mountain View is located in the Heart of Silicon Valley on the world famous El Camino Real. Nbr of Rooms - 145 Nbr of Floors - 2 A1K - Max Occupancy - 2 People These rooms offer a king size bed, mini-kitchenette with microwave, refrigerator, and coffee maker, cable TV with pay-per-view movies, telephone, Wi-Fi Internet Access, and private bath with a 4 foot jacuzzi tub, and hairdryer. All rooms come with a complimentary hot breakfast and a light dinner. A2Q - Max Occupancy - 4 People These rooms offer 2 queen beds, kitchenette, cable TV with pay-per-view movies, telephone, Wi-Fi Internet Access, and private bath with bathtub. All rooms come with a complimentary hot breakfast and a light dinner. B1K - Max Occupancy - 2 People These rooms offer a king bed, down comforter, mini-kitchenette with microwave, refrigerator, and coffee maker, cable TV with pay-per-view movies, telephone, internet access, and private bath with a shower. All rooms come with a complimentary hot breakfast and a light dinner. ROH - Max Occupancy - 2 People Best available room upon check-in with either a king or 2 queen beds. -PLEASE SEE GUARANTEE KEYWORD FOR INFORMATION. 10Oct06 - 31Dec07 MON TUE WED THU FRI SAT SUN Guarantee required for All Reservations. Guarantee required.A deposit of 100 Percent of Stay is required at booking.