NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Safety and Security Text - This property is fire safety inspected and regulated. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX Family Plan Available - Minimum age to check in is 18 years old. Proper picture identification and full payment are required at time of check-in. Children 12 years of age and under stay free when sharing a room with parents. Pets are not accpeted. Identification may be required for discounts to apply. Smoking and Non-Smoking rooms are available. Rollaways beds and cribs are available upon advance request at time reservation is made. There is a $10.00 charge and is limited to availability on hand. Check in time is 2 pm daily. Early check-ins may be requested with our front desk staff on date of arrival. Check out time is 11 a.m. daily. Late check outs may be requested with our front desk staff on date of departure. Any guest checking in prior to start of our business day (7 a.m. ) will be asked to check out at the first 11 a.m. period. Guests are responsible for all occupants in the room INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. Off-Site Recreational Activities Text Boating Hang gliding Gymnasium Health club Indoor pool Outdoor pool Sauna/Spa The Hotel Lodge is located in the heart of Silicon Valley. Our address is 64 W. El Camino Real in Mountain View, California. Cross street is Grant / Highway 237. Phone: 650-965-0585 Fax: 650-965-0589 Email: [email protected] We are minutes from Highways 85, 280, 237, and 101 Nbr of Rooms - 57 Nbr of Floors - 3 A1K - Max Occupancy - 2 People These comfortable rooms offer a king bed, kitchenette with microwave, refrigerator, and coffee maker, 27 inch TV with pay-per-view movies, telephone, Wi-Fi Internet access, radio/ CD player, and private bath with jacuzzi tub and hairdryer. All rooms come with a complimentary hot breakfast and a light dinner (Mon-Thu). B1K - Max Occupancy - 2 People These comfortable rooms offer a king bed, kitchenette with microwave, refrigerator, and coffee maker, 27 inch TV with pay-per-view movies, telephone, Wi-Fi Internet access, radio/ CD player, and private bath with hairdryer. All rooms come with a complimentary hot breakfast and a light dinner (mon-Thu ). ROH - Max Occupancy - 2 People Best available room upon check-in with king bed. -PLEASE SEE GUARANTEE KEYWORD FOR INFORMATION. 26Mar07 - 31Dec99 MON TUE WED THU FRI SAT SUN Guarantee required for All Reservations. Guarantee required. Luxury Hotel Additional Property Description Text The Hotel Lodge is located in the heart of Silicon Valley on the world-famous El Camino Real near Grant Road and Hwy 237. Each guest can enjoy a complimentary hot breakfast and light dinner (Monday-Thursday)in our dining room. Select rooms are equipped with kitchenettes, microwave, refrigerator, and remote control TV with pay-per-view movies. Fax service and free parking are also available. King Deluxe rooms include a 4 -ft. in-room Jacuzzi tub. Guest laundry facilities and same day cleaning are available. Just thirty minutes from San Jose Airport, 40 minutes from San Francisco Airport, 10 minutes from the Shoreline Amphitheater and Park. Near shops, golf courses, bike trails, and restaurants. The Mountain View area of the Silicon Valley has much to offer during your stay from top notch theaters, museums, sports attractions, concerts, musicals, and many fine restaurants. For a long term stay or a weekend getaway the Hotel Lodge offers many extras to enjoy. American Express - Master Card - Discover Card - Disney Card - Eurocard - JCB International - Visa