NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Safety and Security Text - Fire Alarm with light This property is fire safety inspected and regulated. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. Additional Meal Plan Description - Complimentary full hot breakfast buffet is offered for selected rooms. Breakfast on weekends are served from 7:30 a.m. - 10 a.m. Cheese and crackers are offered daily during Manager s Social Hours from 5:30 p.m. - 7 p.m. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX Children pay adults rates - Children 12 yrs. of age and under stay free when sharing a room with parents INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. Off-Site Recreational Activities Text Bicycle Rentals Childrens Playground Jogging track The Pacific Inn of Sunnyvale is located in the heart of Silicon Valley in downtown Sunnyvale. The hotel is located within walking distance of major stores, shops, and fine restaurants - 20 minutes from San Jose Airport , 45 minutes from San Francisco Airport, and just 15 minutes from the Shoreline Amphitheater NO PROPERTY INFORMATION THIS KEYWORD: ROOM -PLEASE SEE GUARANTEE KEYWORD FOR INFORMATION. *****THERE IS A 4 NIGHT MINIMUM FOR ALL RESERVATIONS BOOKED UNDER THE EX7 RATE TYPE. *****UNDER THE EX7 RATE TYPE A 4 NIGHT DEPOSIT IS DUE AT BOOKING BY VALID CREDIT CARD. *****FOR STAYS OVER 4 NIGHTS..EACH 4 NIGHT INTERVAL IS PRE-PAID AT THE FIRST NIGHT OF THAT INTERVAL. *****IF YOU HAVE ANY QUESTIONS REGARDING THE DEPOSIT POLICIES FOR THE SPC RATE TYPE..PLEASE CONTACT THE HOTEL DIRECTLY FOR FURTHER VERIFICATION IF NECESSARY. 13Apr07 - 31Dec99 MON TUE WED THU FRI SAT SUN Guarantee required for All Reservations. Guarantee required. Tourist/Economy Hotel Corporate/Transient, Spa Additional Property Description Text The Pacific Inn of Sunnyvale is located in the heart of Silicon Valley in Downtown Sunnyvale. Each guest can also enjoy a complimentary morning breakfast and light dinner in our dining room. The hotel is located within walking distance to major stores, shops, and fine restaurants - 20 minutes from San Jose Airport, 45 minutes from San Francisco Airport, and just 15 minutes from the Shoreline Amphitheater. All King Deluxe rooms are equipped with kitchenettes with microwave, refrigerator, and remote control cable TV with pay-per-view movies. King Deluxe rooms feature 4ft. jacuzzi tubs, fax service, free parking, guest laundry, and same day dry cleaning. Our European style rooms are equipped with full-size pull out murphy beds, 27 inch TV, microwave, refrigerator, coffeemaker, and voicemail. A full hot breakfast is available inour dining room for a minimal fee. European rooms have two floor plans: private and shared bath. Nearby corporate locations include: Moffet Air Base, NASA, Lockheed, Silicon Graphics, Hewlett Packard, and Sun Microsystems.Come and enjoy the Pacific Inn of Sunnyvale. American Express - Master Card - Diners Club - Discover Card - Eurocard - JCB International - Visa