NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. BREAKFAST IS SERVED AT 7.00AM MONDAY THRU FRIDAY AND 8.00AM ON SATURDAYS SUNDAYS AND BANK HOLIDAYS. TRADITIONAL ENGLISH FARMHOUSE BREAKFAST IS SERVED BUFFET STYLE WITH ADDITIONAL ITEMS SUCH AS FRESH FRUITS FRUIT JUICES SELECTION OF CONTINENTAL MEATS CHEESES AND BREAD. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN WILL BE CHARGED 15.00 EXTRA PERSON FEE. ONLY SMALL AND WELL TRAINED DOGS ARE ACCEPTED WITH A 10.00 FEE PER NIGHT. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 8 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES BICYCLE RENTALS FISHING HIKING TRAILS MASSAGE SERVICES SAUNA/SPA GOLF SITUATED JUST 15KM FROM OXFORD AND READING TOWN CENTERS. AND JUST 5KM FROM THE MARKET TOWN OF WALLINGFORD - OXFORDSHIRE. - DELUXE DOUBLE - DELUXE DOUBLE HAS ONE DOUBLE BED WITH STUNNING VIEWS OF THE GROUNDS. SOME HAVE A SPA BATH THAT ARE ALLOCATED ON A FIRST COME FIRST SERVE BASIS. MAJORITY OF ROOM HAVE A BALCONY OVERLOOKING THE SPRING FED LAKE. - DELUXE TWIN - DELUXE ROOM OFFERS TWO TWIN BEDS WITH STUNNING VIEWS OF GROUNDS. SOME HAVE A SPA BATH THAT ARE ALLOCATED ON A FRIST COME FIRST SERVE BASIS. MAJORITY HAVE BALCONY OVERLOOKING THE SPRING FED LAKE. - STANDARD DOUBLE - STANDARD DOUBLE IS SITUATED IN THE OLD PART OF THE BUILDING AND OFFERS COFFEE MAKER HAIRDRYER AND CABLE TV. - STANDARD TWIN - STANDARD TWIN ROOM OFFERS TWO SINGLE BEDS AND IS SITUATED IN THE OLDER PART OF BUILDING. OFFERS COFFEE MAKER HAIRDRYER AND CABLE TV. PLEASE SEE GUARANTEE POLICY FOR MORE INFORMATION. CHAIN DID NOT DEFINE KEYWORD NESTLING DEEP WITHIN THE BEAUTIFUL OXFORSHIRE/BERKSHIRE COUNTRYSIDE THE SPRINGS IS A FINE EXAMPLE OF THE 3 STAR VICTORIAN TUDOR STYLE COUNTRY HOUSE HOTEL. WITH ITS STYLISH 31 INDIVIDUALLY FURNISHED BEDROOMS SOME WITH LAKESIDE VIEWS OVERLOOKING OUR SPRING FED LAKE THE SPRINGS PRESERVES THE FEEL OF A COUNTRY HOUSE WITH OPEN FIRES AND EVERY MODERN COMFORT. THE HOTEL OFFERS CONFERENCE WEDDINGS CIVIL MARRIAGES AND BANQUETING FACILITIES WITH VARIOUS OPTIONS AVAILABLE WITH BOTH THE HOTEL AND THE GOLF CLUB HOUSE. OUR CUISINE IS OF THE HIGHEST STANDARD AND IS PRODUCED BY A TEAM OF AWARD WINNING AND DEDICATED CHEFS USING THE FINEST OF LOCAL INGREDIENTS. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DS VI DEPOSIT AX CA DS VI FORM OF PAYMENT AX CA DS VI