NO PROPERTY INFORMATION THIS KEYWORD: PROM STARWOOD*S TRAVEL AGENT & TRAVEL AGENT EDUCATIONAL RATES PLEASE REFER TO HODSW/TRVL FOR INFORMATION ON TRAVEL AGENT RATES AT STARWOOD HOTELS. STARWOOD NEWS ... HODSW/NEWS Room Safety and Security - Primary Entrance Accessible By Interior Corridor/Atrium ** SHERATON/STARWOOD INDEX PAGE ** PLEASE REFER TO HODSW/INDX FOR A COMPLETE INDEX OF THE INFORMATIONAL PAGES STARWOOD HAS MADE AVAILABLE TO YOU. GLOBAL DISTRIBUTION SYSTEMS SHERATON HOTELS & RESORTS GDS HELP DESK ************************************************************* OUR SUCCESS IS BASED ON ONE WORD *RELATIONSHIPS* OUR MOST IMPORTANT RELATIONSHIPS START WITH YOU *OUR VALUED TRAVEL PARTNERS AND YOUR CLIENTS* IF YOU NEED HELP WITH YOUR RESERVATIONS. CONTACT * SHERATON GDS HELP DESK* -------- U.S. AND CANADA 800-448-4066 OR 1-512-834-1668 - MONDAY THROUGH FRIDAY FROM 0600 TO 1830 CENTRAL STANDARD TIME --------- ASIA/PACIFIC 61-7-32555115 --------- MONDAY THROUGH FRIDAY FROM 0830AM TO 0500PM BRISBANE -AUSTRALIA- LOCAL TIME ---- EUROPE/AFRICA AND MIDDLE EAST -001-512- 834-1668 --- MONDAY THROUGH FRIDAY FROM 0600 TO 1830 CENTRAL STANDARD TIME **************************************************************** THE SHERATON HOTELS & RESORTS GDS HELP DESK WILL ASSIST YOU WITH * GDS SYSTEM QUESTIONS * GDS RESERVATION QUESTIONS * FORMAT QUESTIONS * NEGOTIATED RATE LOADING **************************************************************** TRAVEL AGENTS WORLDWIDE MAY ALSO *FAX* INQUIRIES TO THE SHERATON GDS HELP DESK -1-512 832-5749 OR EVEN REACH US BY MAIL ATTN DATABASE MANAGEMENT GROUP STARWOOD HOTELS AND RESORTS RES CORP. PO BOX 141609 AUSTIN TX 78714-1609 **************************************************************** STARWOOD CUSTOMER SERVICE ---------- UNITED STATES AND CANADA ----------- PHONE 800-3286242 FAX 512-8354417 -------- OUTSIDE THE UNITED STATES AND CANADA -------- FAX -1-512 8354417 SHERATON/STARWOOD CUSTOMER SERVICE DESK WILL ASSIST YOU WITH: * NO SHOW ISSUES * COMMISSION INQUIRES **************************************************************** THANK YOU FOR CHOOSING *SHERATON/STARWOOD HOTELS AND RESORTS* 10 LEADING HOTEL BRANDS DISTRIBUTED UNDER 9 CHAIN CODES SERVICING YOU AND YOUR CLIENTS WORLDWIDE *SI* SHERATON HOTELS AND RESORTS *SI* FOUR POINTS BY SHERATON *WI* WESTIN HOTELS AND RESORTS *WH* W HOTELS *MD* LE MERIDIEN *LC* THE LUXURY COLLECTION *XR* ST REGIS HOTELS AND RESORTS *AL* ALOFT *EL* ELEMENT AND *GX* GLOBAL CONEXTIONS PROVIDING THIRD PARTY REPRESENTATION TO INDEPENDENT HOTELS AND RESORTS WORLDWIDE. *** PLEASE NOTE -GX- HOTELS DO NOT PARTICIPATE IN THE -SPG- AND OTHER STARWOOD MARKETING PROGRAMS. */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/ STARWOODPRO: A NEW POWERFUL TOOL FOR SUCCESS ------------ STARWOOD HOTELS AND RESORTS INTRODUCES OUR NEW WEBSITE AS PILLAR ONE OF A NEW TRAVEL PROFESSIONAL PROGRAM* STARWOODPRO. AT YOUR FINGERTIPS ARE NINE WORLD-CLASS BRANDS* EXPERT RESOURCES* SPECIAL OFFERS* AND MORE. URL: HTTP://WWW.STARWOODPRO.COM */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/* - END OF DISPLAY NO PROPERTY INFORMATION THIS KEYWORD: MEAL GROUP RESERVATION INFORMATION ----------------------------------------------------------- MAXIMUM GROUP SIZE ALLOWED THROUGH APOLLO ------------------------------------ GENERALLY RESERVATIONS FOR 9 ROOMS OR LESS CAN BE BOOKED THROUGH APOLLO. THE NUMBER OF GUESTS ALLOWED ON ANY RESERVATION IS LIMITED BY THE MAXIMUM NUMBER OF GUESTS ALLOWED IN THE ROOM TYPE CHOSEN. CONVENTIONS ----------- SPECIAL RATES ARE COMMONLY NEGOTIATED WHEN A CONVENTION OR SEMINAR IS HELD AT A PARTICULAR SHERATON PROPERTY. THESE RATES ARE NEGOTIATED DIRECTLY WITH THE HOTEL BY THE COMPANY OR ASSOCIATION HOSTING THE CONFERENCE AND ARE NOT ACCESSIBLE THROUGH APOLLO. IN MOST CASES THE HOTEL AGREES TO HOLD A CERTAIN NUMBER OF ROOMS AT THE NEGOTIATED RATE. ONCE THIS BLOCK OF ROOMS IS SOLD OUT ADDITIONAL ROOMS MAY BE SOLD BY THE HOTEL AT RACK RATES. RESERVATIONS AT THE CONVENTION RATE MAY BE AVAILABLE THROUGH THROUGH THE SHERATON RESERVATION CENTER, 1-800-325-3535, UNLESS BOOKING MUST BE MADE BY CONTACTING THE PROPERTY DIRECT OR THROUGH A LOCAL HOUSING BUREAU. *PLEASE NOTE* MOST CONVENTION RATES ARE NON-COMMISSIONABLE* --------------------------------------------------------- GROUP SALES ------------ IF YOU ARE MAKING RESERVATIONS FOR A GROUP AND NEED 10 ROOMS OR MORE ... CONTACT HOTEL DIRECTLY. - END OF DISPLAY SHERATON FAMILY PLAN PLEASE REFER TO HODSI/FAMI FOR INFORMATION ON THE SHERATON FAMILY PLAN. SHERATON NEWS ... HODSI/NEWS Hotel Frequent Guest Program - STARWOOD PREFERRED GUEST Airline Frequent Flyer Program Participation - Qantas Mileage Plan CORPORATE RATES PLEASE REFER TO HODSI/CORP FOR MORE INFORMATION ON CORPORATE RATES AT SHERATON HOTELS AND RESORT. SHERATON NEWS ... HODSI/NEWS END OF DISPLAY SHERATON/STARWOOD BOOKING GUIDELINES ........................... * CORPORATE/BEST AVAILABLE RATES - HODSW/CORP * GOVERNMENT/CANADIAN FEDERAL/CANADIAN PROVINCIAL RATES HODSW/CORP * AMERICAN AUTOMOBILE ASSOC/SENIOR CITIZEN RATES HODSW/DISC * TRAVEL AGENT DISCOUNT/FAMILIARIZATION -BONA FIDE TRAVEL AGENTS - HODSW/TRVL STARWOOD NEWS PAGE: HODSW/NEWS *General Commission Information* ------------------------------ Sheraton Hotels and Resorts, Worldwide Inc. pay 10 percent room commissions to retail travel agencies booking reservations in the following rate categories: - All published individual rack and most retail rates. - Corporate rates. Commissions exclude taxes and service charges, commissions will not be paid on net rates. This applies to groups, package tours, travel industry, and government rates. Please be sure to check individual rate rules for exceptions. Sheraton Appreciates Your Loyalty Sheraton Launches a New Private Label Commission Program **************************************************************** Your travel agency plays a critical role in our success. In recognition of this valued relationship, Starwood has has launched travel agency commission settlement *TACS* powered by Perot Systems. 950 Starwood hotels and resorts are participating. - Agencies Get Paid More Often! ------------------------------- Sheraton/Starwood pays commission twice monthly for all Starwood brands. - No fees! -------------------------------- Agencies receive the full commission for all Sheraton/Starwood bookings with no fees for consolidated payment services. - Choice of payment! -------------------------------- Agencies decide how to get paid. Choices include payment by check or electronic transfer *US/Canada agencies* and IN the currency of choice to avoid currency conversion and clearing fees. - *One Point* payments! --------------------- Single payments are available for multi-unit agencies, at no charge. An important service to our key accounts, one electronic payment covering all branches. Electronic or printed statements provide detail by brand, by hotel. - Web-based customer care! ------------------------ With an assigned id for www.tacsnet.com, agencies may view their Sheraton/Starwood bookings and payment detail for pending and paid commission without contacting the hotel contact [email protected] for your agency ID. Sheraton/Starwood TACS contact information: ---------------------------------- Phone - 800-873-1215 *Toll Free in The Us/Canada* 703-480-6916 Fax - 703-480-6917 E-Mail - [email protected] Internet - WWW.TACSNET.COM *Commission Payment Inquiries* ---------------------------- Commission inquiries may also be directed to the Sheraton/ starwood customer contact center: United States and Canada Phone - 800-328-6242 Fax - 512-835-4417 Note: For More Than 3 Commission Inquiry Requests -Please Fax-. -All Information Below Required In Order To Process Request- ------------------------------ * Name Of Guest * Confirmation Number * Arrival And Departure Date * Nightly Rate * Iata, Clia Or Booking Number * Fax Number Or E-Mail Address ---------------------------------------------------------- Thank you for choosing Sheraton Hotels and Resorts *SI* Sheraton Hotels and Resorts *SI* SHERATON NEWS ... HODSI/NEWS SHERATON HOTELS AND RESORTS - DEPOSIT POLICY DEPOSIT REQUIREMENTS AND POLICIES MAY VARY FROM HOTEL TO HOTEL BASED ON THE RATE. INDIVIDUAL RATE PLANS MAY HAVE VARYING DEPOSIT POLICIES. CHECK HOTEL AVAILABILITY RULES FOR COMPLETE DETAILS. SHERATON NEWS... HODSI/NEWS END OF DISPLAY GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: AGY IATA NBR CERTD CHECK CREDIT CARDS: SEE |HOD/CRED Guarantee Required for Late Arrival. DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: 31 West Ohio Street Indianapolis, IN 46204 ACCEPTABLE FORMS OF PAYMENT MONEY ORDER PERSNL CHECK WIRE CERTD CHECK CREDIT CARDS: SEE |HOD/CRED DEPOSIT TEXT CERTAIN PERIODS AND INDIVIDUAL RATE PLANS MAY HAVE DEPOSIT REQUIREMENTS AND VARYING CANCELLATION POLICIES. CHECK HOTEL AVAILABILITY RULES FOR COMPLETE DETAILS. PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CASH TVLRS CHECK CREDIT CARDS: SEE |HOD/CRED Payment Text - No checks accepted at check in. - Luxury Hotel Full Service Additional Property Description Text The Sheraton Indianapolis City Centre Hotel is a gorgeous property with a classical style conveniently located in the heart of downtowns financial social..cultural and sports districts. Located adjacent to the famous Soldiers and Sailors Monument..rooms offer spectacular views of either downtown or the Monument. There is also a Starbucks Coffee shop located in the lobby. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC DS IB VI DEPOSIT AX CA DC DS IB VI FORM OF PAYMENT AX CA DC DS IB VI